Under Stairs Storage

FAQ's

We have listed the most frequently asked questions we get asked about our under stairs storage solutions below.

 

If you have any other under stairs storage questions please feel free to contact us using our contact page or telephone / email us at your convenience.

Frequently asked questions

Do you offer a National Installation Service?


Yes, we offer a national service within the United Kingdom.




How long does it take to install my under stairs storage?


It can take from half a day to 2 full days to complete most installations. The average install time is 1 working day. We start between 8am and 9am in the morning & usually finish the same day by 6pm. Some more detailed installations can run into 2 or 3 days but all this is confirmed before you place an order.




What do i do about my current wall under my stairs?


We will remove any plasterboard walls currently under your stairs. If we find at point of survey that your wall is load-bearing or structural we will insist that you get a builder to quote for the removal. Once we have surveyed your existing arranagement we can advise accordingly.




What if I have a gas meter, toilet, telephone box or boiler beneath my stairs?


We are experienced in working around current services you may have under your stairs. Some are redundant & have been left in place & some need access ongoing. Whichever is the case in your home, we can work around these to make sure they are hidden whilst still allowing access to those which will need it in the future. All our storage solutions are tailor made & bespoke which allows for these situations to be easily managed.




What if my stairs have a bend at the end (kite winder stairs)?


Some stairs turn at the end (kite winder stairs) as you come down or go up them. Again, all our under stairs storage solutions are bespoke & tailor made so once we have details of your stairs & the measurements we can create a solution that will fit your particular project.




What weight will the drawer units under my stairs be able to support or hold?


It is reccomended that you do not place more than 45kgs of weighted items into one drawer unit. This is what our runners are guaranteed to hold. However, in certain circumstances we are informed of items that a customer wishes to store that may be above and beyond these limits. So, we can provide storage solutions that hold up to 200kgs plus. We just need to understand your budget & requirements to quote accordingly.




What colour or finishes are available for my new under stairs storage?


We offer any painted colour finish that can be taken from a "British Ral" colour chart. There are extra costs for special colours & white satin matt top coated hand painted HDF door / drawer fonts are what we quote for as standard. We also offer veneer finsihes to match any existing staircase or furniture you currently have installed. If you require a special door / drawer style to be manufactured we will also quote for this.




How much do you charge for your under stairs storage solutions?


The cost of our fitted under stair storage solutions can vary subject to what colour & sizes you require the furniture finished in & if you require a veneer or specially manufactured drawer or door front that can also increase the cost. If you have a very large or unusual stair case, it is not uncommon for our installations to run into the thousands of £'s. Some of our customers have very detailed requirements where we have to match door / drawer finishes to existing furniture & these installations can also require a lot of structural work under the stairs. These projects have been known to cost considerably more. Every installation is different to the other but if you send us a picture of your stairs along with simple measurements, we can then discuss your internal storage requirements & offer you an accurate quotation without any obligation to buy or proceed.




What are your payment terms & do you offer any finance options?


Our payment terms are very simple. We require a 30% manufacturing deposit when you place your order & we do not book or schedule installation dates until a deposit is paid in full. The outstanding balance of 70% falls due (& is expected to be paid) upon practical completion of your installation once our installers leave your home. If you cancel your order once we have placed your project into production the deposit becomes non-refundable. However, if we can re-use the materials specified for your order on another project we will refund your deposit minus a nominal 15% re-stocking fee based on the deposit value. YOUR DEPOSIT IS SAFELY KEPT IN A CLIENT HOLDING ACCOUNT WITH OUR BANKERS. IF ANYTHING NEGATIVE HAPPENS TO OUR COMPANY WHILST HOLDING YOUR DEPOSIT YOUR MONEY IS SAFE & YOU WILL GET IT BACK IN FULL. PLEASE ASK FOR WRITTEN DETAILS SHOULD YOU WISH THIS TO BE CONFIRMED IN WRITING Yes, we do offer finance solutions, please ask your project manager at the point of your quotation to explain & show you our finance information page.




What measurements do you need from me to be able to quote?


1) We need the rise of your stairs which is the height from the floor to the underside of your highest step marked "A" on the illustration below. 2) We also need the width of your stairs run or opening (where the storage will be installed) which is marked "B" on the illustration below. 3) A picture of the area above "B" in the illustration below which will show us what your stairs run / opening currently looks like now. That is all we need, you can email these details to info@UnderStairsStorage.co.uk




Do you offer a product guarantee?


Yes, we offer a LIFETIME GUARANTEE on all our Under Stairs Storage Solutions. This means that reasonable* care should be taken when using your furniture but any failings in fixtures, fittings & the furniture itself that are not caused by general "Wear and Tear" or abusive use will fall under our LIFETIME GUARANTEE. For example, if a runner fails and it has not been overloaded when inspected by teh manufacturer that replacement runner would be covered under the LIFETIME GUARANTEE. If you child or a member of your family marks or damages a painted door or carcass part or general wear and tear has occured through usage, that replacement or repainting would not be covered. If you sell your home your guarantee does not pass on to the new owner. We will honour your guarantee for as long as you live in your home as long as you were the original purchaser. You should question the quality of any other Under Stairs Storage Company products that come with no guarantee or a guarantee of less than 10 years. After all, any fitted furniture should be expected to last for at least 10 years with resonable care of use.




What makes your product different to other Under Stairs Storage products or companies?


We have over 30 years experience of supplying & installing fitted furniture into peoples homes within the UK. The experience we bring to the Under Stairs Storage marketplace is derived from bespoke Kitchen, Bedroom & Home Office manufacture & installations. Our products are made bespoke for you & tailored to your home & the measurements it dictates. We do not simply slot a pre made system into the space you have available. The best part of our stairs storage solutions is the depth of our drawers. They go back 780mm deep & the average stair depth is 880mm. We leave a small 100mm space behind our installations so as not to interferer with walls & the possible movement of walls when houses settle over time. We will also reduce this drawer depth if you need us to. Most other companies will only offer 600mm deep drawers & some will go to 700mm & charge you extra for that! We use 780mm as standard! The fitted furniture carcass we use for the interior of your units is made from high quality MFC or Melamine Faced Chipboard, it is 18mm thick & all your drawers and panels leading edges are all edged & no edges that are seen are left raw. Our main doorstyle is made from 18mm HDF which is High Density Fibreboard. Most Under Stairs Storage companies will use MDF or Medium Density Fibreboard. Our door & drawer fronts are all hand painted & we offer either raw or primed finishes which you can paint over yourself or we offer fully top coated finishes. We can offer you any British standard RAL colour or even match paint to any item you supply for us to match the colour from. You should not be limited to just a white finish for your Under Stairs Storage solution. We offer different types of handles for soft close doors / drawers & mainly offer push to open mechanisms across our range. We also offer different types of hinges for our cupboards such as "push to open" & "soft close hinge" mechanisms. We offer a lifetime guarantee which is unrivalled within our industry. You should question any company offering a short term guarantee on a product that has very few working parts! This can mean that the quality of the raw materials specified are questionable over time.