Privacy & Terms

Privacy Policy

UnderStairsStorage.co.uk is a trading name of Under Stairs Storage Limited. This privacy policy will explain how our organization uses the personal data we collect from you when you use our website.

Topics:

  • What data do we collect?

  • How do we collect your data?

  • How will we use your data?

  • How do we store your data?

  • Marketing

  • What are your data protection rights?

  • What are cookies?

  • How do we use cookies?

  • What types of cookies do we use?

  • How to manage your cookies

  • Privacy policies of other websites

  • Changes to our privacy policy

  • How to contact us

  • How to contact the appropriate authorities

What data do we collect?

Under Stairs Storage Limited collects the following data:

  • Personal identification information (Name, email address, phone number, etc.)

How do we collect your data?

You directly provide Under Stairs Storage Limited with most of the data we collect. We collect data and process data when you:

  • Register online or place an order for any of our products or services.

  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.

  • Use or view our website via your browser’s cookies.

How will we use your data?

Under Stairs Storage Limited collects your data so that we can:

  • Process your order and manage your account.

  • Email you with special offers on other products and services we think you might like.

Under Stairs Storage Limited will NEVER share your data with partner companies so that they may offer you their products and services.

When Under Stairs Storage Limited processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?

Under Stairs Storage Limited securely stores your data at The Copper Room, Trinity Way, Manchester M3 7BG on a secure server.

Under Stairs Storage Limited will keep your personal name and address details for 12 months. Once this time period has expired, we will delete your data by deleting the record from our database.

Marketing

Under Stairs Storage Limited would like to send you information about products and services of ours that we think you might like.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Under Stairs Storage Limited from contacting you for marketing purposes or giving your data to other members of the Under Stairs Storage Group.

We will use images of your installation on our social media pages including Facebook, Instagram, Twitter, Pinterest & YouTube.

If you wish that we do not use your installation images please contact us and advise such via email using info@UnderStairsStorage.co.uk  

If you no longer wish to be contacted for marketing purposes, please contact us via email using info@UnderStairsStorage.co.uk

What are your data protection rights?

Under Stairs Storage Limited would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Under Stairs Storage Limited for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Under Stairs Storage Limited correct any information you believe is inaccurate. You also have the right to request Under Stairs Storage Limited to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Under Stairs Storage Limited erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Under Stairs Storage Limited restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Under Stairs Storage Limited processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Under Stairs Storage Limited transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: info@understairsstorage.co.uk

Call us at: 0800 018 3345

Or write to us: Under Stairs Storage Limited, The Copper Room, Trinity Way, Manchester M3 7BG.

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit allaboutcookies.org.

How do we use cookies?

Under Stairs Storage Limited uses cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in

  • Understanding how you use our website

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

  • Functionality – Under Stairs Storage Limited uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

  • Advertising – Under Stairs Storage Limited uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Under Stairs Storage Limited sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The Under Stairs Storage Limited website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Under Stairs Storage Limited keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 1st April 2020.

How to contact us

If you have any questions about the Under Stairs Storage Limited privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: info@understairsstorage.co.uk

Call us: 0800 018 3345

Or write to us at: Under Stairs Storage Limited, The Copper Room, Trinity Way, Manchester M3 7BG

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Under Stairs Storage Limited has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

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Terms & Conditions

TERMS & CONDITIONS OF SALE

These terms and conditions shall apply to ALL CONTRACTS between Under Stairs Storage Limited and the customer and no variation of these terms and conditions shall be effective unless agreed in writing and signed by the customer and a duly authorised representative of Under Stairs Storage Limited.

1. Definition in these terms and conditions and in all contracts to which these terms and conditions apply:


i) "customer" shall mean yourself
ii) "company" shall mean Under Stairs Storage Limited
iii) "materials" shall mean HDF, MDF, MFC or NATURAL WOOD
iv) "goods / products" shall mean furniture specified on the website or in the elevation drawings supplied

2. The goods / products ordered under this contract are purpose made and bespoke specifically for the customer’s particular property / requirements and termination of the contract may result in a financial penalty.

3. Terms of payment: Where a customer approves our invoice (and at the same time agrees to these contractual terms by making a deposit payment) the following terms of payment apply to the contract;


30% of the total order value is payable as a manufacturing deposit upon agreement of the order and the final 70% of the total
order value falls due upon practical completion and is to be paid within 3 days or 72 hours of the practically complete installation.


i) The price of the order / invoice is valid for product fitted within 60 days of the documented date after which it may be subject to change / review.

ii) Cheque payments shall be made payable to: Under Stairs Storage Limited

(Online payments can be made to)

 

Bank:                       Yorkshire Bank

Account number:     04871232

Account name:        Under Stairs Storage Limited
Sort Code:               05-00-05

(the reference for payment can simply be your name or postcode) or by debit / credit card by contacting your designated contact at our company

iii) Upon agreement to an order by placement of a 30% deposit, the customer and the company form a binding contract in respect of the order details of which have been emailed to the customer in the means of a detailed invoice, the contract shall not be subject to cancellation by the purchaser once manufacture has commenced or orders have been placed for ancillary items required to fulfil the particular order. The company reserves the right to cancel any order, at any time. The company will refund all monies paid to that date by the customer as long as the company has not started to produce the order. In such a case, the amount of costs the company has incurred with regards production of the order will be deducted from the customer deposit paid.  This is without prejudice to its rights to claim damages for breach of contract. The company may, at its sole discretion in appropriate cases, agree to the cancellation of the order by the customer, upon the payment to the company of all expenses it incurred prior to the cancellation date. Installation dates can change for many reasons. The company reserves the right to change installation dates if the preliminary date stated on the customer invoice cannot be met. The company will not be held liable for financial claims made against it by the customer for installation dates being re-arranged.

iv) The customer shall not be entitled to withhold the final balance payment by reason of any alleged minor defect. The company will address any alleged defect by way of a remedial correction post practical completion within a reasonable time period and a maximum of 90 days. If the final balance payment is not made on or by the due date (within 3 days or 72 hours after practical completion) the company shall have the right to require payment of interest on the outstanding amount at a rate of 2% above the Bank of England base rate. This would be on a monthly basis from the due date until the date at which the final balance payment is made. If the customer continues to request the company to revisit and creates awareness of more remedials after the first remedial revisit post practical completion, the company (at its discretion) will be entitled to pass on these costs to the customer as the cost of many revisits is not accounted for in the order price. The cost of returning to an installation after the first remedial has been attended to will be charged at £100 per visit. These costs would be waived in most circumstances as long as the customer has paid the outstanding balance. If the customer has not paid the outstanding balance and is using remedial claims to hold back the final balance, the company will, without delay, commence legal action to recover the balance due and not be expected to resolve any further remedials until the practically complete balance is paid. If the company believed the remedial work amounted to such that it would be wrong to demand the outstanding balance upon practical completion it will not request the balance (at its discretion) until the remedial work has been carried out. This would mean that the company had accepted that the installation was not practically complete at that time.


Please Note:- Distance selling laws do apply where the customer has purchased under stair storage via the website / online communication, however, responsibility must be accepted by the customer that by making the 30% deposit payment, the company will enter into costs to manufacture the order.

4. Practical Completion;


i) The company will ensure that it will complete the installation of the goods / products within a reasonable time. It is an expressed condition however that time shall not be of the essence in respect on the practical completion of the installation of the goods / products by the company. If the measurements supplied by the customer are not correct the company cannot be held responsible for changes required to make the installation fit. Any delays created on site by the customer providing incorrect measurements are liable to further charges at the discretion of the company. These charges would be within reason and discussed with the customer prior to them falling liable for any costs.

ii) The customer agrees to allow free access to the company installer/s to carry out installation of the goods / products and shall ensure that such necessary re-routing of electrical / gas and plumbing appliances / installations are carried out at the customers own cost unless otherwise agreed in writing by the company and the customer in order that the installers can proceed to install the goods / products.

5. Title of Goods / Products;

 

Unless otherwise agreed in writing all materials delivered to the customer’s premises in connection with the work shall be at the customers risk post delivery. Ownership of such materials shall pass to the customer once payment in full has been made and received along with the customer satisfaction note having been signed.

6. Damage;

 

The company will ensure that all necessary action is taken to avoid damage to the goods / products when the installation is being undertaken. The company will ensure that the installation is installed and fitted in accordance with the specification outline in the invoice and elevation. The company will not be responsible for any non-alignment of the install which is due to undulations in the customers own floor if being fitted on existing flooring at the customer’s request. Under Stairs Storage Limited takes care when installing goods / products but the customer must take reasonable measures to protect their property and existing flooring to prevent any damages. Our company installers / sub-contractors will dust sheet the area they are working in to minimize any dust but we must advise there will always be an unavoidable element of dust based on the type of installation we are undertaking. If ripping out existing plasterboard under the stairs or installing into the under side of the stair "string" as we have to, we may have to replace the existing string architrave as it cannot be removed and replaced in good condition. We will replace with 18mm MDF pencil round skirt / architrave, whichever is most suited to the installation. The installed furniture is scribed to the shape of your walls and if skirting is affected we are not expected to re decorate that as we would then be left with a situation of where to stop. This means that your banister would possibly need re-painting and all skirtings to match. This would create and endless request from an installation which is not feasible to accept within our contract of which solely entails installing the fitted furniture and not making good to areas affected by the installation. We will within reason do our best to keep all additional items installed within keeping to their new surroundings but can offer no guarantee of such.

7. Materials;


i) In the event that any installation requires a panel to be greater in size / length than is readily available in the open market place then the company reserves the right to make a joint in the panel making good the same and in such an instance the customer shall not be within their rights to raise complaint.


ii) Only items which are included in the invoice will be supplied / fitted / installed. Customers should not assume that items such as shelves, mirrors, architraves, skirtings etc will be supplied / installed unless they are included in writing on the invoice. Any
additional items which the customer requests that are not on the invoice will be subject to a charge and payment will need to be made in full at the time of the order or during the order / installation process or as agreed with the company.

8. Alterations;


i) If the customer wishes to make alterations or additions to the design or specifications post the placement of an order then the customer must inform the company in writing to the following address;


Under Stairs Storage Limited

The Copper Room

Deva Centre

Trinity Way

Manchester

M3 7BG

or by email to;

 

info@UnderStairsStorage.co.uk

 

This must be done within a minimum of 28 days prior to the installation date. Customers must be aware that this could affect the originally scheduled installation date. The financial cost of any alterations or additions out of this timescale will have to be paid in full by the customer.


ii) Any changes to the agreed scheduled installation date/s must be advised as soon as is reasonably possible by the customer in writing to the company at the above address above in clause 8.(i).

9. Lifetime Guarantee;


i) Both workmanship and furniture (cabinetry & doors / drawer fronts) supplied and installed by the company are covered by a LIFETIME GURANTEE subject to fair usage / general wear and tear.


ii) Other ancillary items supplied being runners, hinges, screws etc are covered by manufacturers’ warranties / guarantees. You must ask for confirmation at point of placing an order if you are in any doubt. It remains the responsibility of the customer to contact the ancillary item suppliers directly if any claims are to be made. Under Stairs Storage Limited cannot guarantee other manufacturers items.


iii) If in the event that for any reason, any monies are withheld without prior written agreement then the above lifetime guarantee guarantee will become null and void.

10. Installation Image Use;

You agree that we will use images of your installation on our website & social media pages including Facebook, Instagram, Twitter, Pinterest & YouTubeAll photographs of your installation along with advertising material / website content including slogans & associated social media publications remain the copyright of Under Stairs Storage Limited - © 2020 If you wish that we do not use your installation images please contact us and advise of such via email using info@UnderStairsStorage.co.uk  

or in writing by post to the following registered address- 

Registered Address;

Under Stairs Storage Limited

The Copper Room

Deva Centre

Trinity Way

Manchester

M3 7BG


Company Registered in the United Kingdom - Company Number: 12741614

Data Protection Registration Number: ZA03632

VAT Registration Number: 364 1647 91

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Complaints Policy

We aim to provide the best service and materials to our customers. On occasions, we accept there may be times where our customers may not be completely satisfied.

To ensure that we are able to correct things as soon as possible, please read our complaints procedure below and allow us to respond to any contact from you as quickly as we can.

 

You should inspect our work upon practical completion to ensure everything has been carried out to your requirements. In the event there is anything you are not satisfied with then please contact us as soon as is reasonable possible so that we can rectify any issues you may have.

 

You can call us on 0800 018 3345 or write to us at;

Under Stairs Storage Limited

The Copper Room

Deva Centre

Trinity Way

Manchester

M3 7BG

or email us using;

 

info@UnderStairsStorage.co.uk

 

We endeavour to respond within 14 days of receiving a complaint and where possible, will provide you with a date to rectify any remedial concerns / issues you may have raised.